Privacy Policy

Effective Date: July 11, 2025

1. Who We Are & Our Commitment to Your Privacy

Our website address is: https://drrahuloncologist.com.

Welcome to the official website of Dr. Rahul, Oncologist. Your privacy and the confidentiality of your information are of paramount importance to us. This Privacy Policy outlines our commitment to protecting the data you share with us. It details what information we collect, how we use and protect it, and your rights regarding your personal data.

This policy is designed to be compliant with India’s Digital Personal Data Protection Act (DPDPA), 2023, and associated regulations. By using this website, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We may collect different types of information for various purposes to provide and improve our service to you.

a) Non-Personal Information: When you visit our website, we may automatically collect certain information that does not identify you personally. This includes your device’s IP address, browser type, pages visited, time and date of your visit, and other diagnostic data collected through analytics tools to improve our website.

b) Personal Information: We collect personally identifiable information only when you voluntarily provide it to us, such as your name, email address, and phone number when you fill out a contact form or appointment request.

c) Sensitive Personal Data or Information (SPDI): As a medical practice, we are extremely sensitive to the nature of health information. This can include health details you voluntarily share via contact forms and, most importantly, any patient photographs or testimonials. The use of this data is governed by the strict consent protocol outlined in Section 4.

d) Information from Website Interactions:

  • Comments: When visitors leave comments on the site, we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
  • Media: If you have the ability to upload images to the website (e.g., in a profile), you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

3. How We Use Your Information

The information we collect is used for the following specific purposes:

  • To Respond to Your Inquiries: To contact you regarding your questions or to schedule a consultation.
  • To Improve Our Website: To monitor website usage and improve our content and user experience.
  • To Manage Interactions: To manage comments, user accounts, and other interactive features of the website.
  • For Educational Purposes: To share patient stories or photographs, subject to the explicit consent detailed below.

4. Critical Policy on Patient Photographs and Testimonials

The trust between a patient and a doctor is sacred. We want to be unequivocally clear on our policy regarding any identifiable patient information.

We will NEVER use a patient’s photograph, video, name, or detailed testimonial on this website or in any other material without first obtaining explicit, voluntary, and written informed consent.

This consent process ensures you have full control over your story. The consent form will clearly state the specific information to be used, where it will be used, the purpose, the duration, and your absolute right to withdraw consent at any time.

5. Cookies and Tracking Technologies

Cookies are small files stored on your device that hold data specific to a particular website.

  • Comment Cookies: If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
  • Login Cookies: If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
  • Article/Post Cookies: If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

6. Embedded Content from Other Websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

7. Who We Share Your Data With

We do not sell, trade, or rent your personal information. We may share your information only in the following limited circumstances:

  • With Service Providers: With trusted third parties that assist us in operating our website (e.g., hosting, analytics), so long as they agree to keep this information confidential.
  • For Spam Detection: Visitor comments may be checked through an automated spam detection service.
  • For Password Resets: If you request a password reset, your IP address will be included in the reset email.
  • For Legal Compliance: If required by law or in response to valid requests by public authorities.

8. How Long We Retain Your Data

  • Comments: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
  • User Registrations: For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

9. Your Rights Over Your Data

Under India’s DPDPA, 2023, you have several rights regarding your data:

  • The Right to Access and Data Portability: You have the right to request information about your personal data that we hold. If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us.
  • The Right to Correction: You have the right to request that we correct or complete any information you believe is inaccurate or incomplete.
  • The Right to Erasure: You can request that we erase any personal data we hold about you. Please note, this does not include any data we are obliged to keep for administrative, legal, or security purposes.
  • The Right to Withdraw Consent: Where we rely on your consent to process your data (e.g., for a patient photograph), you can withdraw that consent at any time.
  • The Right to Grievance Redressal: You have the right to raise a complaint with our Grievance Officer if you have concerns about our handling of your data.

To exercise any of these rights, please contact our Grievance Officer.

10. Contact Us & Grievance Officer

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact our designated Grievance Officer:

Name: Dr Rahul Rai
Designation: Grievance Officer
Email: privacy@drrahuloncologist.com
Address: Jeevan Raksha Complete Care Centre LLP,
Near Vrindavan Enclave,
Jaipur Road, Bikaner, Rajasthan

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